FAQ
We’re Here to Help
At Lightessx, we know that choosing the right lighting and understanding your order is important. Below are answers to some of the most common questions our customers ask.
Product & Usage
Q: Are Lightessx flashlights and lanterns waterproof?
A: Many of our products are water-resistant or waterproof (see product details for specific IP ratings). They are designed for outdoor use, rain, and everyday conditions.
Q: Do your lights use rechargeable or disposable batteries?
A: We offer both options. Many models include rechargeable batteries with USB charging, while others use replaceable batteries for convenience.
Q: How do I care for my Lightessx product?
A: Keep your light clean, avoid extreme heat, and follow the care instructions in our Product Manuals & Guides.
Orders & Shipping
Q: How long does shipping take?
A: Standard delivery to North America takes 5–10 business days, and to Europe 7–14 business days. We ship worldwide with free standard shipping.
Q: Do you provide tracking information?
A: Yes. Every order comes with a tracking number so you can follow your package.
Q: Can I change or cancel my order?
A: Yes, within 12 hours of placing your order. After that, once the order has shipped, it cannot be canceled or modified.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window. Please contact support first for the correct warehouse return address.
Q: Who pays for return shipping?
A: If the product has a defect or you received the wrong item, we cover the return cost. For customer-initiated returns, the buyer covers the return shipping.
Q: How long do refunds take?
A: Refunds are processed within 3–5 business days after our warehouse receives your return.
Payments & Security
Q: What payment methods do you accept?
A: We currently support PayPal only, ensuring secure and protected transactions.
Q: Is my payment information safe?
A: Yes. PayPal protects your information with industry-leading encryption and buyer protection.
Contact Us
Still have questions? We’d love to help.
📧 Email: lightessxservice01@gmail.com