Returns & Refunds

Your Satisfaction Comes First

At Lightessx, we want you to shop with confidence. If something isn’t right with your order, we’ll work with you to make it right. Our return, exchange, and cancellation policies are designed to be clear, fair, and hassle-free.

Order Cancellation Policy

• Cancel Within 12 Hours: You may cancel or modify your order within 12 hours of purchase by contacting our customer service team.

• After Shipping: Once your order has been shipped, it can no longer be canceled or changed.

• How to Cancel: Please email lightessxshop@gmail.com with your order number and request for cancellation.

Return Policy

• Return Window: You may request a return within 30 days of receiving your order.

• Eligibility:

  • Items must be unused, undamaged, and in original packaging with all accessories or manuals included.

  • Returns must be approved by our support team before sending the item back. Please contact us first to receive the correct return address — returns sent to the wrong address may be delayed or lost.

• Return Reasons & Responsibility:

  • Defective, Damaged, or Wrong Item Received: We’ll cover all return shipping costs or offer a replacement at no extra charge.

  • Change of Mind / Customer-Initiated Returns: If the item has no quality issues, the customer is responsible for return shipping fees.

Exchange Policy

• Product Replacement: If your item arrives damaged or faulty, we can provide a free replacement or exchange for the same product once verified by our team.

• Different Item Exchange: If you wish to exchange for another item (not due to defect), please contact our team — additional price differences and shipping fees may apply.

Refund Policy

• Refund Processing Time: Once your returned item has been received and inspected, your refund will be issued within 3–5 business days.

• Refund Method: Refunds will be returned to the original payment method used for the purchase.

• Partial Refunds: In some cases, partial refunds may apply for items not returned in their original condition or missing parts.

• Shipping Fees: Original shipping charges (if any) are non-refundable for customer-initiated returns.

Important Notes

• Do not return items directly to the sender’s address printed on the package. Always contact our team to get the proper warehouse return address.

• Lightessx reserves the right to refuse returns that do not meet our return policy conditions.

Need Help?

Our support team is always here to help you with cancellations, returns, or exchanges.
📧 lightessxservice01@gmail.com

We appreciate your trust in Lightessx — your satisfaction means everything to us.

Summary Overview